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Privacy Policy

1. Who We Are

Happily Heard SA provides audio guestbook rental services for weddings and events across Johannesburg and Pretoria. This Privacy Policy explains how we collect, use, share, and protect your personal information.

2. Information We Collect

We collect personal data that you provide directly or that is gathered automatically:

a) What You Provide:

  • Name and email when you submit an inquiry or booking form

  • Event-related details (date, venue, preferences)

b) Automatically Collected Info:

  • IP address, browser type, device details, page usage metrics (via tools like Google Analytics)

  • Cookies, session data (optional; session cookies help the site function smoothly)

3. Why We Collect It

We use your data to:

  • Respond to inquiries and manage bookings

  • Send confirmations, updates, and marketing (with your consent)

  • Improve website usability and performance

  • Keep a 2-year backup of your audio recordings in case you need replacements

4. How We Collect Data

  • Through contact/booking forms on the site

  • Automatically via analytics tools and cookies (you can disable cookies without breaking the site)
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5. Use and Sharing

We do not sell or rent your personal information. We only share:

  • With trusted service providers (e.g., payment processors, email platforms) as needed to deliver our services

  • To comply with legal obligations or respond to legal requests

  • In anonymized form for website performance analysis

6. Data Retention

We keep:

  • Booking and inquiry data until completion of service plus two years

  • Audio recordings for the guaranteed 2-year backup period

  • Website analytics data for up to 12 months

You can request deletion of your personal information via email at any time.

7. Your Rights (As per POPIA)

Under the South African Protection of Personal Information Act (POPIA), you have the right to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent for processing

  • Lodge a complaint with the Information Regulator

To make a request, contact us at the details below. We commit to responding within a reasonable timeframe.

8. Security Measures

We implement standard technical and organizational measures to safeguard your data, including secure storage and encrypted communications where applicable.
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9. Children

Our services are not intended for children under 18, and we do not knowingly collect data from minors. If you believe we have collected such data, please contact us so we can remove it.

10. Cookies & Tracking

We use:

  • Session cookies for basic site functionality

  • Optional cookies for analytics and website improvements

You can disable cookies in your browser settings, though some site features may be affected.

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11. International Data Transfers

Although based in South Africa, our website is hosted using platforms that may store or process data internationally. We ensure adequate safeguards consistent with POPIA where required.

12. Changes to This Policy

We may update this policy over time. The revised version will be posted with an updated “effective date.” Significant changes will be communicated to you.

13. Contact Us

If you have any questions or want to exercise your data rights, reach us at:
Email: happilyheard@gmail.com
Business Name: Happily Heard SA
Address: Johannesburg

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